A decades-old industry, remote proctoring allows students to take exams online while being monitored by trained proctors and/or AI or held accountable with a lockdown browser, to maintain the integrity of an exam. Proctors must verify students’ identities before they are confirmed into their exam and video may be monitored to flag irregular behavior that may constitute academic dishonesty.
Some popular types of remote proctoring include a lockdown browser, automated proctoring, webcam live proctoring, and 360° total view. Lockdown browsers lock a computer into an assessment window that limits computer function outside of the window during the exam session. Automated proctoring utilizes AI rather than live proctors, with facial recognition software for identity verification. AI proctoring records exam sessions and uses detection technology to flag any incidents deemed inappropriate for review. Webcam remote proctoring consists of trained proctors monitoring an exam session. The most secure type of remote proctoring is done using a 360° camera, like Proctor360’s 360° Total View service which eliminates the blind spots of the standard webcam proctoring.
Remote proctoring allows students to take exams from the comfort of their homes. The remote nature of the service also helps students who do not have reliable access to transportation to go to in-person testing centers. Without the need for in-person proctors who are limited by location, a physical testing center and other resources like paper and office supplies, remote proctoring is also much more scalable and can take advantage of a global workforce. By monitoring students, remote proctoring also helps reduce academic dishonesty and level the playing field, protecting the integrity of a certification or degree and ensuring that students who work hard can succeed fairly.
Critics of remote proctoring argue that it can be invasive as students lose privacy with exam monitoring. However, students are monitored during in-person exams as well, so the exam experience is similar. In addition, student privacy is taken very seriously; exam sessions may be recorded but are only saved on the cloud for the duration that the institution using the service requests and only authorized school personnel are allowed access to such recordings. Many services use AI to assist with exam security but AI is still imperfect, sometimes flagging small movements or noise. Some students with darker skin tones have also reported that the online proctoring services they needed for exams could not verify their identity to begin the assessment or could not recognize their facial features and paused their exam. By pairing AI proctoring with trained human proctors, we can ensure that flags do not automatically result in disciplinary action and students have someone to reach out to with any issues during an exam session.