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Below you'll find answers to some common questions for test candidates. If you have any trouble scheduling your exam with Proctor360 or checking in during your exam session, please contact our support team for the most immediate response.
Answers to common questions for exam candidates.
Test takers can schedule their exam through the Proctor360 scheduling portal or directly through their institution or testing organization, depending on how the exam has been configured. Log into your student account to check available times.
To reschedule or cancel an exam, contact the Proctor360 support team and include your exam name, institution or testing organization, and preferred new date and time. Rescheduling requests should typically be submitted at least 24 hours before the scheduled appointment to avoid forfeiture of exam fees.
If you encounter technical issues during your exam session, you can communicate directly with your live proctor through the built-in chat feature or contact Proctor360 support for assistance. Our technical support team is available online to help you troubleshoot.
The fastest way to receive assistance is by submitting a request through the Proctor360 support portal or by emailing our help desk at support@proctor360.com. You may also access live on-screen chat support during an active exam session.
Proctor360 assigns trained proctors to monitor live exam sessions via your webcam, audio, and screen share feeds. Proctors may be located in the U.S. or internationally to support global scheduling availability. Access to your webcam, screen share, and monitoring tools ends immediately when the session is completed.
To pass the environment check, you must test in a well-lit, quiet, private room sitting at a clean desk or table with absolutely no other people present. The desk must be completely clear of books, notes, paper, writing utensils, and unapproved electronics, and the background must be free of loud music or television audio.
No, standard headphones, earbuds, and Bluetooth listening devices are strictly prohibited during Proctor360 exams unless specifically authorized as an approved accommodation. Only the specialized, patented Proctor360 testing headset (if required by your institution for 360 Total View™ testing) is permitted.
Proctor360 enforces the specific break policies set by your testing institution or school, meaning leaving the camera view for a bathroom break is generally prohibited unless explicitly stated in your exam's rules. We highly recommend checking your course syllabus or exam guidelines prior to your appointment time.
A room scan is a brief environmental check required before most proctored exams begin. To complete it, rotate your webcam or mobile device to show your full desk surface (cleared of all notes and electronics), the walls behind and beside you, and the ceiling if requested. The scan helps verify your testing environment meets the required security standards.
If your institution requires the 360 Total View™ hardware, Proctor360 ships the specialized camera kit directly to the address provided during registration along with return shipping instructions.
The 360 Total View™ equipment can be returned using the original packaging and the included prepaid return shipping label. You can drop the package off at any authorized UPS location or arrange a UPS pickup using the included prepaid return label.
The standard equipment required for a Proctor360 exam includes a computer with a working webcam, microphone, stable internet connection, and a supported browser such as Google Chrome or Microsoft Edge. Some institutions may require additional monitoring equipment such as the 360 Total View™ system.
No heavy desktop software installation is required. Proctor360 operates primarily through a secure, lightweight browser extension for Google Chrome or Microsoft Edge, ensuring a quick setup before your test begins. The extension is used solely to facilitate browser lockdown, secure exam password entry, and session integrity.
Proctor360 supports Google Chrome, Microsoft Edge, and Firefox on supported operating systems. Safari is not currently supported.
Yes, Proctor360 is fully compatible with both Windows and macOS via Google Chrome and Microsoft Edge browsers. Please check with your specific institution to confirm Apple Silicon (M1/M2/M3) chip support for your particular exam configuration.
Yes, Proctor360 supports Chromebook devices for many exam configurations. Check with your specific institution to confirm if Chromebooks are permitted for your test.
A minimum internet speed of 1 Mbps upload and download is recommended for an optimal testing experience. A faster connection (5 Mbps or above) is preferred for sessions using multi-camera monitoring.
No. Proctor360 strictly prohibits the use of dual monitors or secondary display screens during a remotely proctored test. If you are using a laptop connected to an external monitor, you must disconnect the external display and use only the primary laptop screen to pass the pre-exam system check.
Yes. Proctor360's system requires screen sharing and environment checks to detect and disable secondary monitors, ensuring a secure and fair testing environment for all candidates.
Most remotely proctored exams require a laptop or desktop computer instead of a mobile device. Some exam configurations may use a secondary mobile device solely for expanded environmental monitoring.
If your connection is interrupted, Proctor360's monitoring system and support team will help guide you through reconnecting to your session whenever possible. Contact live support immediately via the in-session chat or the support portal.
Yes, Proctor360 supports FERPA and GDPR compliance requirements through secure data handling practices, role-based access controls, and configurable institutional data retention policies.
Depending on your institution's settings, exam sessions may include video, audio, screen activity, and proctor notes for integrity review and audit purposes. Proctor360 only records data explicitly required by your testing institution.
Proctor360 protects student data privacy by utilizing AES 256-bit encryption for all data transmission, strict role-based access controls, and adherence to FERPA and GDPR compliance standards. We only collect information necessary to support exam integrity and identity verification.
Recording retention periods are determined by the institution or testing organization in accordance with their policies and applicable regulations.
Institutions may configure identity verification methods including government-issued ID checks, facial matching, and live authentication workflows depending on the exam type and required security level.
No. Proctor360 uses AI-assisted monitoring to help identify potential irregularities, while trained proctors, instructors, or administrators review flagged events and make final decisions. Human judgment remains central to all integrity determinations.
AI-assisted monitoring uses automated technologies to help identify behaviors or environmental changes that may require additional review during an exam session, such as unauthorized applications, multiple people in view, or suspicious device usage.
Monitoring systems may identify events such as unauthorized applications, multiple people in view, environmental changes, audio anomalies, or suspicious secondary device usage depending on the exam configuration.
Hybrid proctoring combines AI-assisted monitoring with live human oversight. AI helps surface potential irregularities while human reviewers provide context-based evaluation to ensure fair and accurate integrity decisions.
Multi-camera monitoring expands visibility beyond a single webcam view, helping provide additional context about the testing environment during live monitoring and review. It can capture blind spots that a standard webcam would miss.
Yes. Institutions can configure multi-camera monitoring and live oversight workflows to help identify unauthorized devices such as phones, tablets, or smartwatches during exams.
Answers for administrators, IT teams, and institutional decision-makers.
Yes. Proctor360's SaaS model allows institutions to use their own testing center personnel, faculty, or approved staff as remote proctors while maintaining full control over exam administration workflows.
Authorized staff can monitor exam sessions remotely through a browser-based dashboard without requiring specialized hardware installations. The platform provides all monitoring, recording, and reporting tools needed to administer secure exams.
Standard LMS integrations and onboarding can often be completed within two to four weeks depending on institutional requirements and configuration complexity. Our onboarding team works with your IT staff to ensure a smooth deployment.
Yes. Proctor360's cloud-based infrastructure is designed to support high volumes of concurrent testing sessions during peak periods such as finals, admissions testing, and certification events.
Yes. Proctor360 supports globally distributed testing environments and flexible scheduling across multiple time zones, making it suitable for institutions with international student populations.
Yes. Institutions can configure different proctoring workflows and monitoring levels based on the security requirements of each exam type, from lightweight AI auto-proctoring to fully live, multi-camera oversight.
Proctor360 integrates with major LMS platforms including Canvas, Moodle, Blackboard, Brightspace, Schoology, and others through LTI and API integrations.
Yes. Proctor360 features native, LTI-compliant integration for major platforms including Canvas, Blackboard, Moodle, and Brightspace, allowing instructors to set up proctored exams directly within their existing course workflows.
Yes. LMS integrations support streamlined authentication workflows including single sign-on (SSO) capabilities where configured, reducing login friction for both students and administrators.
Yes. Proctor360 features an innovative option allowing candidates to use their personal cell phone as a secondary camera feed. This flexible configuration expands visibility by capturing the candidate's desktop environment from an alternate angle, catching blind spots that standard webcams miss.
Yes. Proctor360 can integrate with many third-party assessment and testing platforms depending on institutional requirements. Contact our team to discuss your specific platform compatibility needs.
Administrators and instructors can access recordings, flagged events, proctor notes, chat logs, identity verification records, and audit trails through the platform dashboard for post-exam review and integrity investigations.
Institutions typically need LMS administrative access for integration setup along with supported browsers, webcams, microphones, and stable internet connectivity for end users. Our team can provide a full technical checklist during onboarding.
Proctor360 provides audit trails including recordings, monitoring logs, AI-generated alerts, proctor observations, and session documentation to support institutional review processes and formal integrity investigations.
The platform maintains detailed session documentation and monitoring records that institutions may use during accreditation reviews, compliance audits, or integrity investigations.
Yes. Proctor360 allows institutions to schedule sample testing sessions to verify system compatibility and route port and firewall permissions through your internal IT department. This ensures seamless connection stability on corporate networks before high-stakes testing windows begin.
Yes. Institutions can configure accommodations such as extended time, alternative workflows, and compatibility with many assistive technologies to support students with documented accessibility needs.
Proctor360's automated and live verification check-in workflows accept valid, government-issued photo identifications including driver's licenses, passports, and state or military ID cards. The physical identification card must feature the test-taker's name and photograph clearly visible on the same side.
Yes. Proctor360 supports certification, licensure, admissions, and workforce credentialing exams through configurable identity verification, live oversight, and multi-camera monitoring options.
Proctor360 uses encrypted data transmission, secure cloud infrastructure, role-based permissions, and institutional data controls to help protect sensitive testing information at every stage of the exam lifecycle.
Yes. Institutions with regional compliance requirements may configure data storage and retention policies based on applicable regulations and deployment requirements.
AI-assisted monitoring uses automated technologies to help identify potential irregularities. Live proctoring includes real-time human oversight during the exam. Record-and-review captures exam sessions for later review by instructors or administrators. Proctor360 supports all three models and hybrid combinations.
Proctor360 thwarts AI-assisted cheating by locking down the browser environment, disabling copy-paste commands, preventing unauthorized tabs, and utilizing AI-driven flags alongside human proctors to detect suspicious secondary device usage and screen activity.
AI-generated alerts are reviewed by human proctors or institutional reviewers who evaluate context before integrity decisions are made, ensuring that innocent behaviors are not incorrectly flagged as violations.
Liveness detection helps confirm that the person completing the identity verification process is physically present rather than using a photo, recording, or spoofing attempt, adding an additional layer of authentication security.
Yes. Identity verification workflows, facial matching, liveness detection, and ongoing monitoring help institutions strengthen candidate authentication throughout the exam process to reduce the risk of impersonation.
Yes. Remote proctoring can help institutions reduce operational overhead, expand testing access, and minimize scheduling limitations associated with physical testing environments, often resulting in significant cost savings at scale.
Automated AI proctoring provides a highly scalable, budget-friendly solution for volume testing, while live human remote proctoring offers maximum security for high-stakes exams. Proctor360 offers a hybrid proctoring model that blends both approaches to maximize your institutional ROI.
Institutions can leverage existing staff as remote proctors while automating scheduling, monitoring, and reporting workflows through a centralized SaaS platform, significantly reducing the need for third-party proctoring outsourcing.
Yes. Proctor360's flexible SaaS model supports institutions of varying sizes, including universities, community colleges, certification providers, and workforce training organizations.
Institutions often benefit from increased scheduling flexibility, operational efficiency, reduced physical testing center overhead, and scalable exam delivery capabilities. Many institutions also see improved student satisfaction due to more convenient exam access.
Yes. AI-assisted monitoring, centralized workflows, and configurable proctoring models can help institutions manage larger testing volumes more efficiently without proportional increases in staffing costs.