Below you'll find answers to some common questions for test candidates. If you have any trouble scheduling your exam with Proctor360 or checking in during your exam session, please contact our support team for the most immediate response.
Test takers can schedule their exams through the Proctor360 website by clicking here or through their Organization.
The easiest way to reschedule your exam is to contact our support team and provide all of the relevant details, including the name of the exam, the organization offering the test, and your requested new date/time. Please note that you must reschedule your appointment 24 hours before your testing appointment or your exam fee is forfeit.
You can either reach out to the proctor monitoring your exam via the chat function or contact our support team.
The fastest and most efficient way to get the help you need is to contact our testing support staff by filling out this form. This will create a unique support issue in our system that will be routed to the most appropriate member of our team to help you.
Proctor360 will assign one of our trained proctors to monitor your exam session. Our proctors are located both in the U.S. and internationally in order to provide services as efficiently as possible When the proctored exam session ends, the proctor will no longer have any access to your computer or webcam. Our system keeps a record of the specific proctor assigned to your session in case you ever have an issue or dispute with the proctor.
Once you have registered for an exam, Proctor360 will ship the headset and other materials to your address along with a pre-paid return shipping label.
The Proctor360 system can be returned in the same packaging it arrives in using the included pre-paid shipping label.
You can drop off the package at a local UPS or schedule a pickup time for your package.