Description of Online Proctoring Test Services
Proctor360 provides online proctoring services. Online proctoring means that a user logs onto a testing platform through the Internet to take a test and is monitored during the entire testing session in real-time. Monitoring includes the user’s face, voice, desk, and workspace being captured and a recording being made for the purposes of test security and to maintain the integrity of the testing process.
As a test taker, it is your responsibility to monitor your online proctored testing environment. It is your responsibility to ensure that only you will be recorded during your testing session and that no one else is physically in the room where you are testing. You must also silence communication devices so that no one can communicate with you while you are testing. If at any time during an online proctored testing session another person enters the testing space or if another person’s voice is detected on the audio recording, your testing session may be immediately terminated, and the test stopped. If this event occurs, you will not receive a test refund or be credited for any portion of the test fee.
Some test sponsors may elect to utilize a self-check-in automated greeting process during online proctor testing. This process includes identification validation through automated processing and facial comparison technology. You understand and agree that Proctor360 may, for certain test sponsors, use facial comparison technology for the purpose of verifying your identity during the testing session by comparing your facial image to that presented on your identification and to facial images captured during the testing session and for the purposes of further developing, upgrading, and improving the App and our products and services.
Your Rights and Responsibilities
As the subject of the Personal Data being collected, you have the following rights and responsibilities related to your Personal Data:
At any time you have the right to:
Our Rights and Responsibilities
As the collector of Personal Data, we have the following rights and responsibilities related to your Personal Data:
- Consent. Where we ask you for your consent, we will collect and use your Personal Data only to the extent you have consented.
- Other Legitimate Purposes. We may use your Personal Data for our legitimate business purposes related to improving our products and services; improving the content and functionality of the App; and for the other legitimate purposes of ourselves and our test sponsors.
Information Collection and Use
For a better experience while using the App, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Personal Data Collected for Online Proctoring Test Services
Personal Data that we collect or receive applies to test takers who register to take an online proctored test. Prior to the start of your online proctored test, you may be required to hold up your ID documentation, (for example your driver license, passport or other approved ID that the test sponsor designates), to be recorded by us for the purposes of identification and registration. You understand that the audio and video recordings of your testing session will be supplied to the relevant test sponsor and any of their appointed agents to assist with their management of your test.
We use browser extensions on browsers like Chrome, Firefox, Edge, and similar browsers which have the ability to track the browser actions of the test taker in some cases and enter information remotely in other cases.
Whenever you use our App, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website or components of our applications that you visit, the time and date of your visit, the time spent on those pages or components, and other statistics.
Cookies are files with small amounts of data that are commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our App. You have the option to either accept or refuse these cookies, and to know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some or all portions of our App.
We may engage with third-party companies and individuals for the following reasons:
Advertising: We may from time to time partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on the App in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by sending an e-mail request to us at firstname.lastname@example.org with the subject line “Opt-out Request.” Please note this does not opt you out of all ads, only targeted ads. You will continue to receive generic advertisements online.
Educational Institutions/Certifying Entities: We may disclose information, including video and audio recording of testing sessions, to educational institutions/certifying entities upon request. We do this so that educational institutions/certifying entities can verify that the test taker was the person taking the exam and that no exam protocols were violated.
Legal: In certain situations, Proctor360 may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: Proctor360 may transfer information to a third party in the event of a bankruptcy, merger, acquisition, reorganization, or similar transaction. You will be notified via e-mail and/or a prominent notice on our App of any change in ownership that affects the processing of your personal information, as well as any choices you may have regarding your personal information.
Other Sharing: We may also share your information when you provide us with consent to do so.
We value your trust in providing us your Personal Information, thus we strive to use commercially, and industry accepted means of protecting it, including data storage, protection, recovery, and encryption, etc. As such, Proctor360 will at all times protect your Personal Data with operational, administrative, technical, and physical security safeguards. However, please be advised that no method of transmission over the internet, or method of electronic storage, is 100% secure or reliable, and we cannot guarantee the absolute security of your information.
International Data Transfers
In most processing contexts, Proctor360 acts as a processor or service provider for an educational institution or certifying entity. In those situations, where required by applicable law, Proctor360 only transfers personal data to non-U.S. countries or international organizations where the educational institution or certifying entity has authorized Proctor360 to do so and only where we have taken appropriate steps to ensure your privacy rights continue to be protected in accordance with applicable law.
When we transfer information from individuals in the EEA to countries that have not received an adequacy finding under Article 45 of the GDPR, we rely on alternative adequate safeguards, such as the contractual mechanisms set forth in Article 46 of the GDPR or derogations for specific situations set forth in Article 49 of the GDPR. In the limited situations where we act as a controller and rely on a cross-border transfer mechanism under Article 49, we only collect and transfer your information to non-U.S. countries: (i) with your consent; (ii) to perform a contract with you; or (iii) to establish, exercise, or defend legal claims.
Your California Privacy Rights
We maintain compliance with the California Consumer Privacy Act. California residents may view the California specific privacy policies and practices here.
Links to Other Sites
Our App may contain links to other applications or websites. If you click on a third-party link, you will be directed to that website. Note that these external websites are not operated by us. Therefore, we strongly advise you to review the privacy policies of these websites. We have no control over, and assume no responsibility for the content, the privacy policies, or practices of, any third-party applications, websites, or services.
Family Education Rights Protection Act
Proctor360 takes privacy extremely seriously, and strictly adheres to the Family Education Rights Protection Act of 1974 (FERPA). Proctor360 works with its clients to ensure compliance with FERPA and all applicable privacy laws, and one of the most important ways it ensures compliance with FERPA is by never storing any student personally identifiable information or education records in unencrypted form.