Mac Sharing Issues

The latest version of macOS requires you to manually allow your browser (Google Chrome) to access  the Microphone, Camera, and Screen Share for Proctor360 in order to take your exam.  This page will help you troubleshoot any issues you might be experiencing.  After reading through this page, if you run into any additional issues, please feel free to contact support and we'll be glad to help.

 

Issues you may be Experiencing:

Microphone Stream Generation Failed

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Camera Not Appearing / Selectable 

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Screen Share not Appearing

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Resolving the Issue:

Below are the steps to resolve any of the above issues you may be experiencing.

Select the Apple symbol on the top left side of your computer and then select “System Preferences…” 

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Select “Security & Privacy”

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Select the Lock Symbol

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The system will ask you to enter your computer password to unlock.

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You will need to allow Google Chrome to use your computer’s Camera,  Microphone, and Screen Recording.

Do this by Selecting “Camera” on the left side and then select the check box next  to Google Chrome. Do this for Camera, Microphone, and Screen Recording if not already allowed.

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You will be prompted to Quit Google Chrome, select “Later” until Google Chrome is authorized for Camera, Microphone, and Screen Recording.

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Once the Camera, Microphone, and Screen Recording are all allowed quit Google Chrome and Restart the program. Proctor360 will now be able to access the required tools for you to take your exam.

 

Good Luck!